Private Pay Services
The services in this section are provided by private for-profit companies and are listed as a resource only. The San Mateo County Transit District does not guarantee nor endorse these services. To obtain the most up-to-date information, click the entity name to link to the company’s website or connect via the contact information listed.
Lyft / Lyft Silver
Lyft provides on-demand rides via private vehicles that can be scheduled via the app or website.
Alternatively, if you don’t want to use the app or go online, you can get a Jitterbug Smart4 or a Flip2 phone, enroll in Lively Rides, then you simply press “0” to arrange for a Lyft ride. Ride fares will be included in your monthly phone bill. Call 877-301-5284 for more info.
Lyft Silver is a recently launched service designed specifically for older adults offering live phone support as well as a more simplified app.
Lyft Silver offers:
- vehicles that are easier to get in/out of for older adults.
- trusted contacts to see ride details in real time (i.e. drop off location).
- loved ones the ability to deposit gift card amounts into your account.
Visit the website for more information.
Uber/ Uber Senior Accounts
Uber provides on-demand rides via private vehicles that can be scheduled via the app or website.
Alternatively, if you don’t want to use the app or go online, you can call the toll-free number for assistance in setting up your account and request a ride. Call 833-873-8238 for more info.
Uber Senior Accounts offers:
- a simplified app experience with larger text and buttons.
- ability to save frequently visited destinations for fasting booking.
- ability for trusted contacts to track trips, add favorite locations, and call the drivers.
- family account holders to add an older adult to their family account.
Visit the website for more information.
Serra Yellow Cab
This is a San Mateo County taxi service that covers Daly City to Menlo Park. If you need a wheelchair accessible vehicle, make the request with the dispatcher. To Book a Ride, call 650-991-2345 for regular reservations, and 650-340-9999 for wheelchair vans.
SilverRide
In addition to transportation, drivers are trained to provide fully assisted rides that are tailored to the needs of the rider. Drivers can be scheduled for enhanced services to fully assist a rider throughout the trip. This includes assisting the rider door-to-door, accompanying the rider all the way to their final destination, during an appointment, shopping, or a social outing. Fares are quoted in advance based on distance traveled, time of day and accompaniment preferences. For more information, call 415-861-7433 or visit the website.
Onward Door-Through-Door℠ Assistance
Onward is a premier ride-share alternative for seniors, disabled adults, and low acuity patients in need of minor physical assistance. Onward provides companion rides by drivers who are trained to support riders entering and exiting the vehicle, fold wheelchairs/walkers, and provide that extra bit of assistance needed by riders.
Visit www.onwardrides.com/companion-rides or call the Concierge Team at 1-800-700-4797.
